Transforming
Document Management

Industry
Health – Insurance

Ponce Health & Sciences University

Overview
of the Case

 

A prominent university specializing in postgraduate medical education, with over 2,900 graduate students and 1,500 active students, sought to modernize its document management across various departments. By implementing Hyland’s OnBase platform, the institution aimed to automate and digitize its extensive student records and processes.

Our Approach

  • Expertise Area: Business Solutions
  • Capability: Enterprise Software
  • Solution: ERP

The delivery

  • Partner: SAP
  • Product: SAP S/4Hana Private Cloud

The client

  • Industry: Health – Insurance
  • Country: Puerto Rico

The Challenge

The university faced challenges managing a large volume of student documents across multiple departments, including Admissions, Registration, Financial Aid, and Student Affairs. The needed for a solution that could efficiently handle document capture, organization, and retrieval was critical.

The Goal

To automate and digitize the document management process, achieving a 100% paperless system for handling student records and improving the efficiency of document retrieval and processing.

The Solution

The university adopted Hyland’s OnBase platform to:

  • Capture, organize, index, and store student documents.
  • Integrate with the Jenzabar application for seamless document retrieval.
  • Manage and digitize over 1,400 new student records and approximately 5,000 existing records.
  • Provide comprehensive document access based on student ID, academic year, program, and location.

The Results

The automation and digitization of the document management system resulted in:

  • Faster document retrieval and processing.
  • Improved efficiency in handling student records.
  • Reduced response times and facilitated audit processes.

“The collaboration with C2S was excellent. They were professional, facilitated the process, and were always ready to help us solve challenges effectively, ensuring we had clear communication and
support throughout the entire project.”

Reynaldo Hernández
Budgeting

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General Information