Enhancing
Document Management and Claims Processing

Industry
Health – Insurance

First Medical / Alpine

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Overview
of the Case

The company, which has evolved into a broad-based internal medicine practice, sought to enhance its document management and claims processing. They leveraged Perceptive Content by Hyland Software to streamline their operations and improve data handling efficiency.

Our Approach

  • Expertise Area: Business Solutions
  • Capability: Enterprise Software
  • Solution: ERP

The delivery

  • Partner: SAP
  • Product: SAP S/4Hana Private Cloud

The client

  • Industry: Public Sector
  • Country: Puerto Rico

The Challenge

The company faced the challenge of managing a high volume of documents and information across its internal and external processes, needing a solution to capture, organize, and manage these documents effectively.

The Goal

The goal was to improve the efficiency of document handling and to streamline the overall data management process.

The Solution

The company implemented Perceptive Content by Hyland Software, which provided:
  • Advanced tools for capturing, organizing, indexing, searching, and storing documents
  • Integration with ezCap through Application Plans to quickly extract and manage data
  • The ability to index and retrieve documents related to specific claims efficiently

The Results

The implementation of Perceptive Content has significantly enhanced the company’s ability to manage and process documents, resulting in improved data handling efficiency and faster access to claim-related information.

“The collaboration with C2S was excellent. They were professional, facilitated the process, and were always ready to help us solve challenges effectively, ensuring we had clear communication and
support throughout the entire project.”

Reynaldo Hernández
Budgeting

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