APS Health, Puerto Rico’s leading mental health group with over 20 years of experience, serves more than a million lives. The organization is committed to innovating its mental health services and has implemented a digital transformation to streamline its credentialing processes.
APS Health needed to improve the efficiency of its Credentialization and Recredentialization of Providers process, which involved managing a vast amount of information and documentation.
The objective was to automate and streamline the credentialing process, enabling effective management of documents and deadlines for over 2,300 vendors, including various types of healthcare providers.
APS Health implemented OnBase by Hyland Software to manage the credentialing process from request to certification. The solution allows for:
The automated system has improved the efficiency of handling over 2,300 vendors, ensuring APS Health maintains high standards with properly credentialed providers.
“The collaboration with C2S was excellent. They were professional, facilitated the process, and were always ready to help us solve challenges effectively, ensuring we had clear communication and
support throughout the entire project.”
Reynaldo Hernández
Budgeting
