When Should the Service Be Used?
Enterprise Content Management (ECM) is often discussed as if it were a single entity. In reality, ECM is a family of many technologies, which, if properly orchestrated, leverage the features of each component to bring about a powerful level of interaction between people and the business content and processes they use.
ECM can cross virtually every corporate application and every IT platform, on desktops, intranets, and so on, and thus affect virtually every user.
However, powerfully orchestrated ECM systems are far from the norm. ECM solutions have typically been developed on an unarticulated way over a period of years. Created as individual targeted solutions, they “work” but collectively, user interaction with content and processes becomes unnecessarily complex. Users are required to learn multiple interfaces to create, manage, or access content and interact with business applications.
What most organizations do not have, and should, is the centralized strategy for content organization and access known as information architecture. Information Architecture (IA) takes a holistic view of the organizational need for ECM, and strategically deploys technologies as part of a controlled approach to managing content and processes. With an IA, multiple layers of information management functionality are coordinated as a service, capable of being deployed against any number of content sources and repositories and providing the user with a simplified single view.
C2S Consulting enables organizations to capture and validate all types of unstructured data accurately and securely. We also transforms your paper documents into process ready digital information. C2S Consulting has expertise on OnBase by Hyland, a market leading imaging platform.
C2S Consulting provides premium consulting services where our experts partner with clients to study their information management landscape. Based on the specific requirements, we then chalk out a suitable and customized content management strategy and suggest the right solutions to meet the business objectives.
Business Process Management
C2S Consulting’s BPM practice partners with you to automate your business processes by leveraging proven workflow management frameworks and leading process management platforms to help you become a more efficient, agile and customer centric organization.
Managing enterprise documents and records is essential, but it can be a serious drain on an organization’s resources. C2S Consulting provides expertise and experience on the development of solutions that simplify management of these vast and growing enterprise assets. With our end-to-end data management knowledge, C2S Consulting helps you streamline document based activities and enforce compliance according to legal, fiscal and regulatory requirements.
Improve CX through better management of customer cases and faster resolution. C2S Consulting empowers your customer facing employees to get rapid access to the right information (structured and unstructured) to resolve customer cases better and faster. Reduce your response times even further through advanced integration with mobility enabling anywhere/anytime access to case files.
Adopting an Enterprise Content Management strategy may seem out of your reach, but the long-term returns, on this short-term investment, can provide an immense amount of value, far beyond what is initially allocated. The overall ECM planning process will typically include the selection and development of appropriate IA (Information Architecture) for managing content within an organization, relying heavily on technologies that make it easy to gather, store, manage, maintain and access documents and other content. This is all essential to improving the ongoing processes within the organization. The underlying strategy that guides all these other decisions, however, is the most important aspect of any ECM overhaul. With the right strategies and appropriate, customized tools, it’s possible to utilize the unstructured data flowing through an enterprise and achieve the hardest-to-reach goals and milestones imaginable.
Here are the benefits of having an Enterprise Content Management strategy at a glance:
- Reduce risk of non-compliance with various laws (HIPAA, Sarbanes-Oxley, etc.) by improving content security, as well as of disputes, litigation and fines.
- Lower operating costs and increase ROIIncrease processes efficiency, loss of information / content and levels of confidence in content.
- Decrease the time spent looking for files, allowing simultaneous access to content by several users, and sharing of content across the whole organization.
- Reduced IT footprint and TCO (moving from legacy systems into new systems).
- Reduction in paper files (green-friendly, paperless environment possible), reduction in storage space, efficient archiving and better visibility of assets.